CUSTOMER SUCCESS

RESPONSIBILITIES

About ricago

RICAGO is a technology platform in Governance, Risk & Compliance (GRC) space and helps organizations to innovate their compliance systems (regulatory, contractual and internal) by way of simplifying and automating the process.

RICAGO solutions are used by leading corporations; in diverse industries – such as BFSI, IT/ITeS, healthcare, energy & utilities, food, retail, high-tech and manufacturing – to manage their compliance management programs, contract processes, GST compliance. RICAGO is headquartered in Bengaluru, India.

RICAGO is owned by Clonect Solutions Pvt. Ltd.

Primary Responsibilities

• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. • Acquiring a thorough understanding of key customer needs and requirements.
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Anticipating key account changes and improvements.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Kindly share your resume to careers@ricago.com